Frequently Asked Questions

ORDERS

You can track your order using the tracking number we provide you through email. If you have yet to receive a tracking number after 7 business days, please email customerinquiry@truthaffirmations.com and we will assist you from there.Alternatively, you can click on My Account and sign in.All of your orders will be displayed.You can click on any order number displayed to see the order details and status

Our products are based on average US sizing.  If an item runs large or small, it will be indicated as such in the product description.

If you have a favorite verse and can’t find a product with it represented, send us a email at customerinquiry@truthaffirmations.com, send us a chat, or inquire on the Contact Us page. We love receiving new ideas for products!

We can fill custom orders dependent upon the quantity needed.  If interested in a custom order, please send your request via email to customerinquiry@truthaffirmations.com.

Want to place an order for your social group, church, family, etc.?  Send the details to customerinquiry@truthaffirmations.com.

THE COMPANY

You can reach our team via email at customerinquiry@truthaffirmations.com, via phone at 1-844-352-1712 or 919-588-9517, or by completing our Contact Us page.

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Yes! If you are interested in being a member of the Truth Affirmations Ambassador Program, click here or navigate to Become an Ambassador located at the bottom of the home page.

SHIPPING

At this time, we do not ship internationally.

We utilize UPS, USPS, FedEx, and DHL to ship products. Although we do not offer expedited shipping at this time, our carriers are committed to rapid delivery of your purchase.

Orders from our store usually take 1-2 days to prepare and ship within 3-4 business days (Mon-Fri).

RETURNS

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

If you’d like to return or exchange an item, contact us at customerinquiry@truthaffirmations.com and provide your reason for return, order number, and item(s) being returned. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

When you receive your return shipping label, take note of the tracking number. You will be able to use the tracking number to monitor your package as it is in transit to us. Once we receive your package, you will receive an email noting it’s receipt and review. If approved, you will receive an email detailing your refund amount.

Once we have received and inspected
your return, you will receive an email to the email address provided with next
steps.  If approved, you will receive a
refund back to your original payment method within 10 business days.